We know how important your order is! HealWell provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
We will always do our best to assist you, butHealWell does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.
United States Postal Service (USPS)
You can reach USPS HERE or by calling 1 (800) 222-1811 for domestic or international assistance.
Federal Express (FedEx)
You can reach FedEx HERE or by calling 1 (800) 463-3339 for domestic or international assistance.
You can reach UPS HERE or by calling 1 (800) 742-5877 for domestic or international assistance.